Chris Griffin Consulting

Workforce Development & Mentoring

Our Services

Emotional Intelligence for Staff

The softer skills relates to communication & culture.

What to expect

The core parts of Emotional Intelligence for Staff

Open dialogue, clear communication, active listening and constructive feedback are softer skills that are central to good leadership. Often overlooked during tertiary or trade training, Emotional Intelligence (EI) training provides valuable new attributes for team members at any level.

Centred around improving workplaces relationships and communication, EI training will promote a positive, open culture of improvement and empathy that leads to increased teamwork, improved performance and fewer conflicts.

Improved Interpersonal Relationships

EI training enhances individuals' ability to understand and manage their own emotions, as well as recognise and respond to the emotions of others. This leads to improved communication, empathy, and collaboration within teams.

Enhanced Communication Skills

Employees with high emotional intelligence are often better communicators. They can express their thoughts and feelings clearly and respectfully, fostering a positive and open communication culture within the organisation.

Conflict Resolution

EI training equips employees with the skills to navigate conflicts more effectively. Individuals with higher emotional intelligence can remain calm under pressure, listen actively, and find constructive solutions to interpersonal conflicts.

Stress Management

Emotional intelligence training helps individuals recognise and manage stress more effectively. This, in turn, can lead to a healthier work environment, reduced burnout, and improved overall well-being for employees.

Increased Self-Awareness

EI training encourages self-reflection and self-awareness. Employees who understand their own emotions and reactions are better equipped to regulate their behaviour and make informed decisions, contributing to personal and professional growth.

Enhanced Leadership Skills

Emotional intelligence is a crucial component of effective leadership. Leaders with high EI are often more adaptable, inspirational, and adept at managing teams. EI training can help develop these leadership qualities within staff, potentially identifying and nurturing future leaders.

Customer Relations & Service Excellence

Employees with high emotional intelligence are better equipped to handle customer interactions. They can empathise with customers, understand their needs, and provide more personalised and satisfactory service, contributing to customer loyalty and positive brand perception.

Team Cohesion & Collaboration

EI fosters a positive and inclusive team culture. Team members who understand and appreciate each other's emotions are more likely to work collaboratively, share ideas openly, and support one another in achieving common goals.

Increased Resilience

Employees with high emotional intelligence are often more resilient in the face of challenges. They can bounce back from setbacks, maintain a positive outlook, and continue to perform well under pressure, contributing to overall organisational resilience.

Boost to Employee Morale & Engagement

EI training can positively impact the overall morale and engagement of employees. Feeling understood, valued, and supported in the workplace leads to a more positive and motivated workforce.

Organisational Culture Improvement

As employees develop their emotional intelligence, the overall organisational culture is likely to improve. This can result in a workplace that is more compassionate, understanding, and conducive to collaboration and innovation.

some of the topics we'll discuss

“Poor managers scare off the stars & create deadwood.”

“Teach your managers how to bring their team along on the journey”

“Push your staff when you need too, without breaking them.”

Get in contact with us to understand how Emotional Intelligence for Staff can be tailored to suit your team.